Your Performance Improvement Partner ™

Consulting and Coaching that Reap Results
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Your Performance Improvement Partner™ (PIP) Tips

August, 2007

 

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In this issue:

·
Message From the President
·
Feature Article - Delegation Revisited
·
PIP Tip
·
Syndicated Article - The Grump Factor
·
Resources & Events

Message From the President

August has been a truly exciting month!
It started off with the filming of “Truancy”, a public service announcement for Maricopa County in which I had, what you might call, if I were famous, a cameo appearance. More accurately, I was an extra in a couple of crowd scenes, but it was fun being on a set.
Here I am with some of the ‘cast’ in downtown Phoenix. The homeless guy next to me is actually quite attractive but VERY well made up – or should I say ‘down’. His twin brother plays the role of a CEO and the story follows a young man at a pivotal point in his life. One road (without an education) leads him to a life of strife. The other choice or fork in the road (staying in school) yields a much more successful and happy outcome.


It will start airing in September and will likely run for the rest of the year on several Phoenix TV stations. We shot a scene on Van Buren and then in City Hall. I don’t know if I’ll even be seen much. It’s amazing how many hours it takes to shoot a 30- or 60-second commercial!
Also, the AZ Woman article titled "Good Morning" came out. It was filled with lots of tips on how to get out of the house fast and I was one of the women profiled. One of my big tips was planning my day the night before and packing everything I’ll need, leaving it all by the entrance to the garage so I don’t have to rush around in the morning looking for necessary items.
Other tips included paring down your wardrobe so there aren’t so many choices to ponder. Make smoothies rather than a full breakfast or skipping breakfast altogether. And here’s my favorite – one that all of my coaching clients are getting recently – DELEGATE! Delegate to the kids, the spouse, the staff, even the boss. Just don’t try to do it all yourself!

Finally, I was selected, along with about 15 other consultants, to participate with the City of Phoenix in its MTA (Management Technical Assistance) program. Kedrick and Sandy do a great job connecting businesses with consultants and helping Phoenix-based companies grow and become more profitable. Assistance is available in the areas of marketing, financing, workforce development and general business assessments.

The program is funded by a grant from HUD’s Community Development Block Grant (CDBG) and is designed for businesses within the City of Phoenix with less than 5 employees, owned by low- to moderate-income earners who are expecting to create at least one new job in Phoenix within the upcoming 24 months. If you meet those criteria and want to know more, visit MTA. If you live outside of Phoenix, look for CDBG programs in your area.

Feature Article - DELEGATION REVISITED

I mentioned I’ve been on a tirade recently concerning outsourcing and delegating. No, not outsourcing off-shore, but outsourcing work or activities that are not in your ‘sweet spot’ to free you up to leverage your true strengths. I even wrote about it last April.

You might be wondering how you can benefit from this simple, but sometimes hard-to-implement strategy. Here are some ideas…

1.
  Become an objective self-observer.
Pay attention throughout the day, to those activities that drain your energy. Keep a list for a week and then ask yourself “Who is the best person to take this activity off of my plate?” Then give it to him/her!
2.
  Identify your high-payoff activities. If you work for someone else, what is it you’re really paid to do? Why does your job exist? What is it that you do better than anyone else around you?

If you’re in business for yourself, identify those activities that put you closest to the money. What generates sales or strong referrals? What gets you in front of prospects who are most likely to buy your high-ticket items?

In either case - employment or self-employment - make a list of those high-payoff activities and commit to spending more time executing them. Put them on your calendar and focus your energies and talents in relentless pursuit of them.
3.
 

Invest the time in training your ‘delegatee’.
One of the thoughts that stops us in our tracks is “It will take more time to train someone else to do it.” Or “I can get it done faster (or better).”

Yes, it probably will take time to train someone – initially. But imagine the freedom you’ll experience after just one or two episodes of your NOT having to take care of that detail, important though it may be. I was vacillating over delegating my calendar management to a remote ‘virtual assistant’. I justified keeping it on my plate because she worked remotely and it seemed it would be cumbersome to turn it over.

I knew one of the systems I used would take a lot of training and getting acclimated. It took ME a long time to get used to it at first. The prospect of making someone else go through what I had one seemed almost punitive, yet I knew in my heart that having someone else learn how to do this and provide this service for me would free me up to tackle more long-term strategic and more short term revenue generating activities.

Now, every time a change needs to happen, I call or email her (Thank you Patrice!!) It’s such a relief to know that it’s being taken care of without much intervention on my part.

4.
  Allow yourself to bask in the concept of being supported and nurtured.
There is something hypnotic, rewarding and even addictive about having work done on your behalf. I recall the first time I hired a house cleaner almost 20 years ago. At the time, I lived in a one-bedroom condo in Chicago. The place was relatively small, but I led a jam-packed life (how little things change). I can’t tell you how happy it made me feel when I’d walk into my clean ‘home’ and relish in the thought that it was sparkling clean and I hadn’t cleaned it!

It was intoxicating…and freeing. I get the same feeling now when I allow myself to be supported and nurtured by releasing current energy-draining tasks. As I continue on this road to increased freedom, I discover more and more ways I can let go. That’s really what it is…the freedom to let go and the freedom to live.

Try it. You’ll like it!

Syndicated Article - THE GRUMP FACTOR
BY: LAURIE BROWN REPRINTED WITH PERMISSION
You are sitting at your desk, reading your email and open the latest missive from your boss. Once again the bonehead has come up with a new direction for your company. You clear your throat and ask the person next to you “Have you seen what the idiot has sent us now?” In the cafeteria you sit with your co-workers grossing about how stupid this company is. But this doesn’t just happen today. Everyday you find yourself at odds with the management. And while you have always been a “good soldier” and done exactly what was asked of you, you can’t help but let your feelings be known.

Or perhaps you are the more silent type. Sighing, rolling your eyes, and simply showing through your body language that you are greatly put upon.

You might think that if you are really good at your job, and you do everything that has been asked of you that you will remain, in the eyes of your employer, a valuable member of the team.

However, in these times of cutbacks, more and more employers are considering the “grump factor.” Simply put, the grump factor is a measure of how difficult it is to deal with an employee. How grumpy you are.

Recently a Fortune 500 company had to make a 20% cut in their workforce. The management chose the people that were going to be laid off. Every single employee was a hard worker; in fact some off them were the best at what they did. Each employee tried to figure out why THEY were chosen. What was the reason that the more incompetent employees were left standing while they were let go?

 
Upcoming Events

Get Clients Now! Preview: Teleclass Wednesday, September 5, 6:00 – 7:00 p.m. PT/AZ Sign up here>> Get Clients Now! Scroll down toward the bottom of the page.

Ramp up Your Revenue with Referrals ASBA (Arizona Small Business Association.) Live workshop, Tuesday, September 18, 8:30 - 10:30 am. Call 602-265-4563 to register.

Get Clients Now! Tele-seminar and group coaching program, Wednesdays: September 19 – October 30 (Tuesday), Sign up here>> Get Clients Now! Classes fill quickly. Sign up now!

Get Clients Now! Preview: Greater Phoenix Gay/Lesbian Chamber of Commerce (CPGLCC), Breakfast meeting 7:00 am - 8:30 am, October 9, Hilton Garden Inn - Phoenix/Midtown, contact candy.robertsonaz@cox.net

Get Clients Now! Preview: Scottsdale Express Network/ABWA (Arizona Business Women’s Association) 11:45 a.m. – 1:15, October 9, www.scottsdaleexpress.org

Introduction to Leadership that Transforms & Delivers: American Council of Engineering Councils of Arizona, Human Resources Committee Breakfast, University Club, October 18, 7:30 am - 9:00 am.  Call 602.995.2187 for more information.

Preparing to Recruit, Hire, Train & Retain Employees: City of Phoenix, October 22, 4:00 – 6:00 p.m. Click on Mind Your Business to register and select the October 22 Human Resources Workshop

Business Leadership: Ahwatukee Foothills Chamber of Commerce, Women in Business Luncheon, 11:00 am - 1:15 pm October 25, visit www.ahwatukeechamber.com or call 480.753.7676

Setting & Clarifying Your Vision and Goals, Alliance of Technology and Women (ATW), January 22, 6:00 pm, Phoenix. Contact lysia.hand@gmail.com for more information.

Private

Leadership that Transforms & Delivers, September 27, Arizona Probation, Parole & Corrections Association conference

When ‘Off with their Heads!’ Won’t Work: Keys for Dissolving Personal and Business Disputes, September 27, Arizona Probation, Parole & Corrections Association conference

Performance Improvement Partner™ PIP Tip


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